FAQ
Questions and answers
Straight answers about getting service, pricing, remote support, security, backups and the equipment we sell. Don't see your question? Give us a call.
- Serving Memphis since 1995
- Local office on June Road
- On-site within 50 miles
- No contracts
- Special nonprofit rates
Getting service
- How do I get help right away?
- Call 901-684-1972 and select option 1 for immediate service.
- What are your office hours?
- Our office hours are 8:00 AM – 5:00 PM.
- Can I request service online?
- Yes. Send a service request and a GTS technician will follow up by phone or email. If it's urgent, call 901-684-1972 and select option 1. Request service
- Do you come on-site, and where?
- Yes. We provide on-site service within 50 miles of our Memphis office, including Shelby County, TN and DeSoto County, MS. See the service area
- Can you fix problems without coming out?
- Often, yes. With remote support, a technician connects to your computer while you're on the phone with us and fixes many problems on the spot. When something needs hands-on work, we come to you.
- Where is your office?
- 1000 June Rd., Suite 102, Memphis, TN 38177.
- How long has GTS been in business?
- We've been serving Memphis businesses since 1995.
Pricing and contracts
- How does your pricing work?
- Choose what fits: standard hourly rates, discounted blocks of time or custom monthly packages. Nonprofits get special rates. See support options
- Do you require a contract?
- No. GTS doesn't require contracts.
- Do you offer nonprofit rates?
- Yes. Nonprofit organizations get special rates.
- What's in a custom monthly package?
- It's built around your equipment, your team and how you work. Managed services can be part of it. About managed services
- Is the Network & Security Assessment really free?
- Yes. It's free, with no obligation. About the free assessment
- How do I pay an invoice?
- Online, through our secure payment page. Pay an invoice (opens in a new tab)
Remote support
- How does remote support work?
- Call GTS first. When your technician asks, click “Start Remote Support” on our site and enter the code they give you. They can then see your screen and fix the problem. Step-by-step instructions
- Is remote support safe?
- A session starts only when you enter the code your technician gives you, while you're on the phone with us. GTS will never call you out of the blue asking to connect to your computer.
- Someone called saying they're from GTS or Microsoft and wants to connect to my computer. What should I do?
- Don't let them connect. Hang up and call us at 901-684-1972. GTS never calls out of the blue asking to connect, and Microsoft doesn't make unsolicited calls offering to fix your computer.
Security and backups
- What should we do if we think we've been hit by ransomware?
- Disconnect the affected computers from the network right away (unplug the network cable and turn off Wi-Fi). Don't wipe or reinstall anything, and don't pay or reply to the attackers before getting advice. Then call GTS at 901-684-1972 and select option 1.
- Will email filtering stop every scam?
- No filter catches everything, so it's one layer of protection among several, along with backups and network security. Filtering stops much of the danger before anyone has a chance to click. How the layers work together
- Where are our backups kept?
- In two places: a local copy at the office for fast restores, and a copy in the cloud, so your data survives a fire, theft or ransomware at the office. About data backup
- What are managed services?
- Real-time monitoring and diagnosis of the health of your workstations and servers, so problems are caught early and fixed before they turn into downtime.
Computers and software
- Which brands of computers do you sell?
- Dell, HP and Lenovo workstations, laptops and servers, with custom configurations available. About computer hardware
- Which software do you support?
- Microsoft 365, QuickBooks, Adobe and other popular business programs. We sell, install and support them. About software support
- Can you set up remote access for staff who work from home?
- Yes. We set up VPN and Remote Desktop access so staff can work securely from outside the office. About networking
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Still have a question?
Call the office, or send us a message and we'll get back to you.
For immediate service, call the office and select option 1.