Remote Support
Get help on your screen, without waiting for a visit
With remote support, a GTS technician can securely connect to your computer to diagnose and fix many problems on the spot.
- Serving Memphis since 1995
- Local office on June Road
- On-site within 50 miles
- No contracts
- Special nonprofit rates
Only start a session when you're on the phone with us
GTS will never call you out of the blue asking to connect to your computer. If anyone contacts you unexpectedly, says they're from GTS, Microsoft or your bank, and asks to connect to your computer, don't let them. Hang up and call us at 901-684-1972.
Step by step
How to start a remote support session
1Call GTS
Call 901-684-1972 so a technician can help you. For immediate service, select option 1.
2Click “Start Remote Support”
Use the button on this page. It opens fastsupport.com, the remote support site we use, in a new tab.
3Enter the code
Type in the code your technician gives you. They can then see your screen and fix the problem.
Only when a GTS technician asks you to.
Good to know
Questions about remote support
- When should I start a remote session?
- Only when a GTS technician asks you to, while you're on the phone with us.
- Someone called saying they're from GTS or Microsoft and wants to connect to my computer. What should I do?
- Don't let them connect. Hang up and call us at 901-684-1972. GTS never calls out of the blue asking to connect, and Microsoft doesn't make unsolicited calls offering to fix your computer.
- What if the problem can't be fixed remotely?
- Then we come to you. We provide on-site service within 50 miles of our Memphis office, including Shelby County, TN and DeSoto County, MS. See the service area
Last updated
Rather talk it through?
Call the office, or send us a service request and a technician will follow up.
For immediate service, call the office and select option 1.